1. E-commerce stores (Back End Management)
Our Virtual Assistants a host of services to enable you to manage your E-commerce stores:
We provide customized services for the management of your store.
- We manage your inventory and provide the necessary phone/ chat support.
- Take care of order processing and inventory management.
- Manage customers’ calls/enquiries.
- Sending inbound and outbound emails.
- Conducting surveys and getting customer feedback.
- E-commerce content support which entails catalog management in case of addition of a new product. Our virtual assistants create product description that is compelling. We manage the promotions and campaigns of your product.
2. Online Customer/Chat Support (RealEstate, Ecommerce& other portals)
Online businesses require a dedicated customer support personnel. Customer support services should be available 24/7 to answer queries of clients globally.
Our Virtual Assistants provide customer support services for various businesses.
Some of our services for an E-commerce business are:
- 24/7 email, chat, and phone response.
- We answer queries about the product, exchange policy, return policy, etc.
- We monitor customer satisfaction scores.
- Our prompt interaction with customers reduces shopping cart abandonment, improves brand image, and better sales conversion.
Online customer chat support for real estate websites
We have virtual assistants who are knowledgeable in various areas. So we allocate virtual assistants to clients based on their product or service.
For instance, our virtual assistants who provide customer chat support in the real estate sector:
- If a visitor is looking to buy a house, our chat support agents can offer tips, leads, and information on the listings available with you.
- We provide an email ticketing service which enables clients or prospective leads to leave questions for your chat agent after hours through email, text, or phone callback.
- We provide an easy means to connect with the visitors whether it is through mobile, phone or PC.
- We provide a 24/7 email/chat and phone response system to our clients so that we can answer their queries at a time of their convenience.
Besides these we provide a 24/7 Online chat support to a wide variety of online portals.
3. Business Process Outsourcing
Business Process Outsourcing has become a big industry. Our virtual assistants cater to needs of all back office and front office operations. Our virtual assistants are proficient in providing telemarketing, administrative, research, and other on and off phone functions.
4. LPO (Legal Process Outsourcing)
Off late the trend to outsource legal services to low wage service providers is increasing. Hypernics provides virtual assistants who are qualified and experienced in the field of law to clients globally. We have professionals who can provide the services of lawyers, paralegals, legal secretaries, litigation support personnel, and many more!
5. Medical Billing & Transcription Outsourcing
Our virtual assistants provide medical billing and transcription services to physicians in various fields of medicine.
Once we hire transcriptionists, we provide them comprehensive medical record transcription training. We assign dedicated transcriptionists to each physician.
We follow a rigorous process to ensure that we deliver quality output to our clients.
Our Methodology:
Step 1: Retrieving dictations from FTP or client-server and assigning them to the dedicated physician.
Step 2: The audios are transcribed by the medical transcriptionists.
Step 3: The transcripts are proof-read and edited by proofreaders.
Step 4: The proofread transcripts are checked for quality.
Step 5: Once they pass the quality standards they are sent to the account manager.
Step 6: The account manager checks and corrects the transcripts, if required, and submits them to the client.
We provide quality output in minimum time. Our transcriptionists are HIPAA compliant and well-experienced.
6. Patent Search Services (Across Verticals & Geographies)
Our virtual assistants are knowledgeable and experienced in various verticals. We help organizations in the complete evaluation and estimation of inventions and infringement risks. Our team has expertise in various global subject matters. Our virtual assistants include patent attorneys and examiners. We provide services across multiple geographies in the native language.
7. Embedded Systems/ IOT (Design/Prototype)
As technology advances, IoT (Internet of Things) is expected to capture the market. Trends indicate that by 2020 most devices and services will be utilizing IoT. To be future ready your systems will need to migrate to a virtual instrumentation platform for integrating sensors and embedded systems to Cloud and beyond.
But fortunately, with the virtual assistants at Hypernics technologies, this transition will be seamless. We have a team of experts in diverse fields such as Instrumentation and Control, Mechanical design, data analytics, etc.
We develop end-to-end powerful hardware and software tools that enable quick designing, prototype, and proof of concepts (POC) for IoT.
